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Using 1Care
These terms describe use of GOFA's 1Care app and web service. Read the privacy notice before creating an account or sharing wellness information. Keep your sign-in details secure, provide information you are entitled to use, and do not access another person's account or attempt to bypass service permissions.
Wellness guidance and safe participation
1Care provides wellness information, screening, exercise and AI guidance. It does not provide a medical diagnosis, treatment, emergency response or a guarantee of health improvement. AI responses and camera-based estimates can be incomplete or incorrect. Consult a qualified healthcare professional about symptoms, medical conditions, medication or suitability for exercise. Stop if you feel pain, dizziness or unwell; seek appropriate medical help. Do not use the app to handle an emergency.
Available services
The first 1Care mobile release focuses on general fitness, exercise activity, food history and water logging, and rewards. Medical-history and pain collection, Vital Scan, clinical FallRisk and MSK assessments, cognitive assessments, AI health chat, AI meal analysis, AI diet planning and InBody report extraction are unavailable in this mobile release. Ordinary browser services may offer different features. Features depend on the service configuration, your account access and any linked plan or organisation. Access to one feature does not imply entitlement to every partner benefit or paid service. Review any separately presented plan, purchase or partner conditions before accepting them. Use camera and exercise features in a suitable space and follow their preparation and safety instructions.
Your content and service operation
Only upload images and information you have permission to use. Public profile names and photos must not contain sexual content or nudity, graphic violence, hate, harassment, threats, impersonation, unlawful material or third-party confidential information. Accept these terms and content rules before uploading a profile photo. You can report a participant’s name or photo and block that participant from your 1Care leaderboards. Report offensive or unsafe AI responses using the report control beside a saved response. Authorised administrators can review reports and restrict public profiles; reports do not guarantee a particular outcome or response time. Do not interfere with the service or misuse its AI tools. GOFA processes submitted content to deliver the selected features as described in the privacy notice. Service availability and results can depend on your device, internet connection and third-party services.
Account closure and support
You can stop using 1Care and use the account deletion page to request removal of your account and associated data. Read that page for scope and exceptions. For service, account or privacy questions, contact support@gofa.co. These terms are dated 8 October 2026; an updated version may accompany changes to the service.